Frequently Asked Questions

South Bay, all day. San Jose, Santa Clara, Sunnyvale, Mountain View, Milpitas, Cupertino, Campbell, Los Gatos, and surrounding areas within roughly 35 miles of our San Jose warehouse. Check the Machine Map to see where we're active.

Order before 2 PM PT Monday–Friday and it ships same day, arriving the next business day. Weekend orders ship Monday morning.

Order by 2 PM PT → ships today → arrives tomorrow. Orders after 2 PM ship the following business morning. We don't batch or hold — once you order, it's packed.

Yes, on orders over $75. Under $75, flat $5 delivery fee. Pickup at our San Jose HQ is always free with no minimum order.

Not yet. We're focused on doing the South Bay right before expanding. If you're just outside the zone, email Daniel@scbvending.com — sometimes we can make it work.

We leave it at the door. Add gate codes, suite numbers, or any instructions in the order notes at checkout. Nothing will be left in the rain or an unsecured spot without your okay.

Yes — that's the point. Use the gift box builder to hand-pick 6, 12, or 24 items from the full catalog. Quick Pick presets (Office Favorites, Healthy Mix, Sweet Tooth) pre-fill a box if you just want something good fast.

Yes. Write your message in the order notes field at checkout. We'll print it on a card and put it in the box — no extra charge.

Not automatically yet. Place the order and email Daniel@scbvending.com with your preferred delivery date — we'll hold the box and ship on the right day.

Build a custom box and skip anything that contains the allergen. Each product page lists common allergens (peanuts, tree nuts, gluten, dairy, soy). When in doubt, email Daniel@scbvending.com before ordering and we'll confirm ingredient details.

Each address needs its own order right now. For bulk corporate gifting (10+ boxes to different addresses), email Daniel@scbvending.com for a custom quote with volume pricing.

30-day satisfaction guarantee. If you're not happy with your order for any reason, email Daniel@scbvending.com and we'll sort it out — refund, credit, or replacement. Full details on the Returns page.

Email Daniel@scbvending.com within 48 hours with a photo of the damage. We'll reship the affected items or refund them within one business day. You keep everything — no return shipping needed.

We get it — snack preferences are personal. Email us, tell us what you didn't like, and we'll swap it for something else or credit your next order. We'd rather fix it than lose you.

Email Daniel@scbvending.com with your order number and what happened. Approved refunds hit your original payment method within 5–7 business days. No forms, no long process.

We place a fully stocked machine at your location at no charge. We handle everything — delivery, setup, weekly restocking, and maintenance. Your team gets convenient, fresh snacks. You get zero admin overhead. Learn more on the corporate vending page.

We do. There's no cost to host — no deposit, no monthly rent, no machine fee. We make money from product sales; you just need to provide the space and an electrical outlet.

Generally 30+ employees or a location with consistent daily foot traffic (manufacturing, medical, distribution, education). Smaller offices can still order direct delivery through the shop or set up an office snack subscription.

Yes, completely. We track inventory remotely and restock weekly — sometimes more often if the machine is moving fast. You don't touch it.

Standard: employees buy from the machine with cash or card — no invoice to you. We also offer a subsidized model where the company covers part or all of the product cost as a perk. Email Daniel@scbvending.com to discuss which structure fits your setup.

Yes. Based in San Jose, CA. Daniel runs this and lives in the South Bay. No corporate layer, no franchise structure — just a local operator who knows this area.

Daniel. He replies to every email, selects every SKU, makes every restocking run, and picks up the phone. If something's wrong, you're talking to the person who can fix it — not a call center.

National companies manage hundreds of machines across multiple states. Response times are slow, product selection is generic, and you're just a location number in a spreadsheet. With Shark City Bites, you're dealing with a single operator who services your specific machine. When it's empty or broken, Daniel handles it — that week, not that quarter.